Reviews for Best Western Plus Stoneridge Inn & Conference Centre
Best Western Plus Stoneridge Inn & Conference Centre
London, Ontario4.6 out of 5 rating, 9 reviews
4.6
9 reviews
Reviews
4.6 out of 5 rating
9 reviews
4.6 Very good
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Quality of service 4.6 out of 5 rating
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Response time 4.9 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.4 out of 5 rating
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Flexibility 4.7 out of 5 rating
88%
Recommended by couples
Awards
9
+2
User photos
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Andrea S. Sent on 14/09/20222.8 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Response time 4.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Not the best experience 😕
In the end our ceremony and reception was okay and we are happily married. But our experience during the planning stages was pretty challenging at times and during the reception there were some issues.
During the planning we found that promises made in the original sells pitch were not honored (there was small print) pay attention.
We found the manager Natalie cold and not very accommodating.
We had a cash bar and found that during the reception our guests would purchase a drink, step away from it to dance and when they returned the drink was cleared by the staff so they had to purchase another.
We were promised a cake knife but when it was time to cut our cake it wasn't there, we had to chase a staff member down to get us one.
We pre-purchased a bottle champagne for our wedding party and it wasn't provided until we complained.
The food wasn't very good either...
The accommodations weren't very nice, the hotel is dated and the beds are very uncomfortable.
All in all, no I would not recommend this venue. -
Quality of service
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Amanda Sent on 27/06/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
So accommodating!
We had a wonderful experience! Considering we got married during Covid everyone at Stoneridge was so helpful and patient during the constant changes we had to go through. I would recommend Stoneridge to everyone! -
Quality of service
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Kelly A. Sent on 15/10/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing!
We cannot say enough wonderful things about our experience with Stoneridge Inn!!! My husband and I switched our venue to Stoneridge Inn 3 weeks before our wedding day! We were having a very difficult experience with our previous venue, and immediately after switching to Stoneridge we were contacted by Natalie - the manager! We can't say enough great things about her and her team!!! WOW!! What a change of experience! She was polite, kind, and patient with us since we were planning a wedding in about 2 weeks with COVID!! She answered all our questions immediately and made our reception at Stoneridge so memorable! Just when we thought she couldn't be more impressive....there she was on our wedding night serving dinner to our guests and ensuring our guests with allergies were served properly!!!
We would HIGHLY recommend Stoneridge Inn!!! What a great experience!!! -
Quality of service
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Lisa T. Sent on 17/08/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful venue.
This venue was beautiful along with the Rose Chapel which is breathtaking. We wanted a convenient venue with everything all in one location and this hit the mark. The food was delicious and we had an amazing day. I would definitely recommend the Stoneridge and Rose Chapel to anyone.-
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+2 Photos
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Quality of service
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Kathleen L. Sent on 19/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful location with amazing food
We got married at the Rose Chapel in April 2019 and had our reception at the hotel afterwards. The chapel is beautiful, airy and fully updated with modern amenities. The food at the reception was delicious and a huge hit with our guests. Natalie was great to work with, super knowledgeable and responsive to any questions we had. It was so convenient to have the ceremony, reception and guest accommodations all in the same location and we would absolutely recommend this venue! -
Quality of service
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Sharon A. Sent on 11/06/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding and Dinner
The Rose Chapel as the perfect setting for our wedding, we wanted it to be small and intimate and that is what it was. The food was absolutely fantastic at Pasto's Grill, our guests could not say enough about how good it was. We all had a wonderful stay at Stoneridge Inn, the rooms were clean and perfect for our needs. The staff was very professional and friendly, a huge thank you to everyone who made our day so wonderful.Best Western Plus Stoneridge Inn & Conference Centre's reply:
Congratulations Sharon and Randy! It was so much fun helping you plan your wedding. Thank you for sharing your day with us. -
Quality of service
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Margarita S. Sent on 22/05/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Extraordinary customer service
Their dedication and customer service were incredible!! They went more than above and beyond! Everyone of my guests acknowledged it and even took pictures with them LOL!
The fact that my Chef was from Colombia and knew exactly how to cook my food was priceless! Jeff, the bar tender, OMG he was even taking care of
the people that was drinking too much! AWESOME GUY! And the waiters were all the time trying to please us! This people definitely know how to please
customers, and this is a proof of that.AMAZING team!
Also, the room was beautiful and the mattress, pillows and covers make you feel that you are sleeping in a cloud!
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Quality of service
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Roslyn B. Sent on 27/09/20174 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
The food was fantastic, their wine was amazing also. The hall was absolutely beautiful. Head table and backdrop were simple but beautiful. The Townsend hall was small and intimate and was exactly what we were looking for. I would absolutely recommend this venue for reception if couples like us don't want to individually source vendors. They make it easy, and think of everything.Best Western Plus Stoneridge Inn & Conference Centre's reply:
Dear Roslyn and Mike, Thank you for your kind feedback and recommendations. It was such a pleasure working with you both and helping you plan you beautiful wedding day. I'm so happy to hear that it was all you expected it to be. On behalf of myself and our entire team, we wish you a lifetime willed with lots of love, health and good fortune. Thank you for sharing you day with us.
Sincerely,
Natalie Zima -
Quality of service
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Brittany C. Sent on 05/10/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our wedding at the Best Western Plus - Stoneridge Inn on September 19th, 2015. We planned our wedding in only 3 months, while living in Thunder Bay so finding a venue that was accommodating and able to keep us informed was absolutely critical. Natalie Zima was incredible. She worked with us every step of the way to ensure that our day turned out perfectly. There is a newly renovated chapel on site, and it was a beautiful space to say our vows. Since we had lots of family and friends coming from out of town, this truly was the perfect venue for us because everything was in one place. The food was amazing - we received tons of positive feedback about it. I could not think of a better place to have your wedding. -
Quality of service
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