Reviews for Oceanstone Seaside Resort

Reviews

+3 User photos

• Florence P. Sent on 18/08/2020
  1 out of 5 rating

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  Cancelled my wedding venue last second

  I am beyond DISTURBED with how oceanstone has treated me and fiancé. We had planned for a small elopement (i.e. last second) and we had oceanstone held until Aug 24 as per the wedding coordinator Roberta. We decide to go ahead with the location with all vendors booked and invitations ordered. Today, we book the venue to finalize another thing off our list and we are informed the venue has been BOOKED on our date and that they can no longer accommodate us. The email had suggested they had booked a larger party for a longer period of time. I was DISGUSTED. I reached out to the GM less than an hour from that response. I told him about all our negative experiences with Roberta and how this is the FINAL straw. He was very unhelpful and continued to come up with excuses. He continued to say that because we hadn’t paid yet, it means nothing. EVEN THOUGH in writing the coordinator told us that we have the date held until AUGUST 24 (a week away). I am unbelievably disturbed and stressed with our wedding less than TWO months away.

  I am beyond DISTURBED with how oceanstone has treated me and fiancé. We had planned for a small elopement (i.e. last second) and we had oceanstone held until Aug 24 as per the wedding coordinator Roberta. We decide to go ahead with the location with all vendors booked and invitations ordered. Today, we book the venue to finalize another thing off our list and we are informed the venue has been BOOKED on our date and that they can no longer accommodate us. The email had suggested they had booked a larger party for a longer period of time. I was DISGUSTED. I reached out to the GM less than an hour from that response. I told him about all our negative experiences with Roberta and how this is the FINAL straw. He was very unhelpful and continued to come up with excuses. He continued to say that because we hadn’t paid yet, it means nothing. EVEN THOUGH in writing the coordinator told us that we have the date held until AUGUST 24 (a week away). I am unbelievably disturbed and stressed with our wedding less than TWO months away.

  Oceanstone Seaside Resort's reply:

  Dear Randa,
  
  We are truly sorry that were we unable to accommodate your wedding booking, it is always our goal to provide exceptional service and warmth to each and every one of our valued guests. These are the reasons why Oceanstone has been named a top wedding venue in Canada, and is the proud recipient of many awards for our service.
  
  After your initial meeting with our Wedding Coordinator only last week, you elected not to proceed with signing a contract or placing a deposit to actually secure your preferred date – so it is unfortunate that you moved forward with any other arrangements prior to actually confirming the booking. When speaking with you I did try to explain the nature of a tentative hold versus a confirmed booking, and also asked if your dates were flexible so that we could try to help you move forward with an alternate arrangement, which you did not display interest in.
  
  Although we will not be your wedding venue, we do wish you and your fiancé a special day and lifetime of happiness.
  
  Warm regards,
  
  Robert
  
• Sarah Sent on 04/09/2018
  5 out of 5 rating

  5.0
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    5.0
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  The PERFECT venue!!!

  What makes Oceanstone the perfect wedding venue? Is it the incredible view? The feeling of being at a summer-camp-meets-high-end-resort with everyone you love? The unbelievable food? The top-notch servers and bartenders? The perfect sunsets? The generous and friendly spirit of everyone who works there? The smell of pine and tea roses?
  
  Actually all those things are great but what sets Oceanstone apart is ROBERTA!!! She's the wedding coordinator there, who says she makes it her job to "make you feel like a guest at your own wedding." And it's true.
  
  In the lead up to our wedding, she answered every email and call promptly and thoroughly, was generous and flexible with our whims and changes, was always cheerful and friendly, and gave us complete attention when we were onsite. No detail was too small and she made it all a reality.
  
  On the day of the wedding, she was INCREDIBLE. I work in television so I know what it's like to be on a busy set, filled with crew, extras, fussy actors, and hangers-on... I would hire Roberta in a heartbeat to work in that environment; it's hard to find people like her! I made a TON of decorations and she ensured everything ended up exactly where it needed to be - while adding her own judgement with extra bits and pieces to make the place look better than I could have imagined. She was positive and smiling while spending all day putting out fires, and going above and beyond to make the day absolutely perfect. I had a moment or two of being a bridezilla (well... Canadian bridezilla at least), and she was gracious and kind about it. All my guests raved about her.
  
  Even after the wedding she was so helpful with our wrap up - her staff packed up everything and helped us out with some issues we had with our farewell brunch in one of the cabins.
  
  The details - we had a weekend wedding (Saturday) with around 100 guests. Dinner indoors in the main hall, dancing downstairs (I was unsure about downstairs at first bc of the low ceilings but everyone loved it and really was more inclined to dance because of the intimate feel). We did a welcome bbq and farewell brunch at Captain's House which was amazing. We did the lobster for our entree and it was PERFECT - definitely very fresh and sweet, and a good size. We also had an oyster shucking station for cocktail hour, a huge hit! Oceanstone also did a great job of accommodating every guest with dietary restrictions.
  
  I could not imagine what my wedding would have been like without Roberta, she is a total badass. I would recommend Oceanstone in a heartbeat to anyone planning a wedding - I know many people have a lot of stress on their wedding day but thanks to Roberta and the amazing Oceanstone staff, I was able to enjoy myself and not worry about any of the details, even without hiring a separate planner or day-of-coordinator. So grateful I got to have not the wedding of my dreams, but a wedding beyond my wildest dreams, at Oceanstone.
  
  My only complaint is that I can't time travel back to that day to enjoy it again. That and I got a little cold at 4 am at the campfire. :)

  What makes Oceanstone the perfect wedding venue? Is it the incredible view? The feeling of being at a summer-camp-meets-high-end-resort with everyone you love? The unbelievable food? The top-notch servers and bartenders? The perfect sunsets? The generous and friendly spirit of everyone who works there? The smell of pine and tea roses?
  
  Actually all those things are great but what sets Oceanstone apart is ROBERTA!!! She's the wedding coordinator there, who says she makes it her job to "make you feel like a guest at your own wedding." And it's true.
  
  In the lead up to our wedding, she answered every email and call promptly and thoroughly, was generous and flexible with our whims and changes, was always cheerful and friendly, and gave us complete attention when we were onsite. No detail was too small and she made it all a reality.
  
  On the day of the wedding, she was INCREDIBLE. I work in television so I know what it's like to be on a busy set, filled with crew, extras, fussy actors, and hangers-on... I would hire Roberta in a heartbeat to work in that environment; it's hard to find people like her! I made a TON of decorations and she ensured everything ended up exactly where it needed to be - while adding her own judgement with extra bits and pieces to make the place look better than I could have imagined. She was positive and smiling while spending all day putting out fires, and going above and beyond to make the day absolutely perfect. I had a moment or two of being a bridezilla (well... Canadian bridezilla at least), and she was gracious and kind about it. All my guests raved about her.
  
  Even after the wedding she was so helpful with our wrap up - her staff packed up everything and helped us out with some issues we had with our farewell brunch in one of the cabins.
  
  The details - we had a weekend wedding (Saturday) with around 100 guests. Dinner indoors in the main hall, dancing downstairs (I was unsure about downstairs at first bc of the low ceilings but everyone loved it and really was more inclined to dance because of the intimate feel). We did a welcome bbq and farewell brunch at Captain's House which was amazing. We did the lobster for our entree and it was PERFECT - definitely very fresh and sweet, and a good size. We also had an oyster shucking station for cocktail hour, a huge hit! Oceanstone also did a great job of accommodating every guest with dietary restrictions.
  
  I could not imagine what my wedding would have been like without Roberta, she is a total badass. I would recommend Oceanstone in a heartbeat to anyone planning a wedding - I know many people have a lot of stress on their wedding day but thanks to Roberta and the amazing Oceanstone staff, I was able to enjoy myself and not worry about any of the details, even without hiring a separate planner or day-of-coordinator. So grateful I got to have not the wedding of my dreams, but a wedding beyond my wildest dreams, at Oceanstone.
  
  My only complaint is that I can't time travel back to that day to enjoy it again. That and I got a little cold at 4 am at the campfire. :)

  • +3 Photos
• John B. Sent on 10/07/2018
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Oceanstone seaside resort

  Myself and my new bride had our wedding at Oceanstone seaside resort in Indian head Nova Scotia and everything was amazing, the staff did anything they could to help in any way, I would of course recommend this venue to anyone, it was beautiful.

  Myself and my new bride had our wedding at Oceanstone seaside resort in Indian head Nova Scotia and everything was amazing, the staff did anything they could to help in any way, I would of course recommend this venue to anyone, it was beautiful.

  Oceanstone Seaside Resort's reply:

  Thank you so much and we loved having you with us!!!!! Please please keep in touch and come see us again!!!
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• Jill S. Sent on 28/08/2017
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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  Oceanstone was amazing! I would absolutely recommend this venue. it was stunning!
  The staff was incredible, everyone helped with EVERYTHING! The venue itself is perfect for a small wedding (I would say 80 people max) everyone can stay on the resort, making it have a nice community feel.

  Oceanstone was amazing! I would absolutely recommend this venue. it was stunning!
  The staff was incredible, everyone helped with EVERYTHING! The venue itself is perfect for a small wedding (I would say 80 people max) everyone can stay on the resort, making it have a nice community feel.

  Oceanstone Seaside Resort's reply:

  Thank you so much Jill and James for sharing your special day with us at Oceanstone!!! and the comments about the helpfulness of the team are wonderful- Thank you again for taking the time to send your comments- we hope to see you again soon!!