Reviews for Windsor Arms Hotel
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
18 reviews
92% recommend it
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Featured
![Jan]()
Jan Sent on 17/08/2023Dream wedding!
My partner and I had our high tea wedding at the Windsor Arms in early August and we honestly could not be more happy with the entire planning process and event day. Our initial booking process was a bit rocky as it was with a different event coordinator but we were quickly paired up with Neah when she joined the team. Neah was superb. She was very prompt with all of our communications, never hesitated to answer my millions of questions, and made sure everything was done well and without worry. Even though we had a wedding planner, Neah was on the floor the day of the wedding with the Windsor Arms team to help ensure my wedding went off with a hitch. The event was executed so beautifully; the level of customer service and attention to detail by the entire team made booking with the Windsor Arms so worth it! I can't say enough good things about how happy I was with my choice to work with the Windsor Arms. Not only is the venue absolutely gorgeous but your money definitely translates into a one of a kind experience!Windsor Arms Hotel's reply:
Thank you so much Jan for your lovely review!
It was such a pleasure working with you both planning out an absolutely beautiful custom high tea wedding. We cant wait to have you both and your loved ones back in the space soon -neah -
![Chamith]()
Chamith P. Sent on 10/04/2023Amazing viewing experience
Neah was wonderful she replied to all our questions in a very professional, kind, responsive manner. The venue itself is stunning and they offer some great packages. The only reason why we didn’t pursue this venue is due to parking difficulties in the area for the guests. -
![Pam]()
Pam B. Sent on 22/02/2024A fairytale
We had the most enchanting wedding at this stunning venue, where every detail met our expectations. The day was a fairytale, with the venue's beauty enhanced by soft lighting and exquisite decorations. Wentworth, our assigned service valet ensured we had a glass of champagne/old fashion in hand throughout the night, making sure we had an unforgettable time. Additionally, the complimentary cake provided during the rehearsal was a delightful surprise, adding to the overall experience.
Neah, the venue coordinator, seamlessly worked with our wedding planner from rehearsal to the big day. Her professionalism and attention to detail ensured everything ran smoothly.
On top of everything, the complimentary whiskey given to my husband on the wedding day was a thoughtful touch that he truly appreciated.
The collaborative efforts of all made our celebration perfect, and we couldn't be happier. We give them a resounding five-star review and would recommend this venue to anyone looking for a magical wedding experience. We'll forever cherish the memories and wish to relive the day again. -
![Nahla]()
Nahla H. Sent on 15/07/2023An elegant venue with old glamour feel
It was a great and memorable experience to have our event held at The Windsor Arms Hotel. I was familiar with this historical gem, but reluctant to use it as a pre-wedding celebration venue. In searching - I had found some negative reviews which concerned me.... but decided to go ahead because I really liked the venue. Initailly - I dealt with Mike Friedman - who listened to, and tried to respond to the concerns I raised. He then passed me on to Neah Aarons, The event co-ordinator at the hotel... From beginning to end... the experience was an excellent one. Neah, responsive, professional, very understanding to what i was trying to accomplish, flexible when i made changes, even last minute ones...to ensure that we get the results we wanted. The food tasting was arranged, and it was amazingly great - still I was concerned how consistent it will be at the event. On the day of event - Neah was there -with a whole team of staff - Not a single glitch !!! The food was exceptional ( guests continue to comment on it ) the service was impeccable - truly staff that was considerate and quick ...the whole table being served at the same time - as opposed to single dishes coming out gradually... The place just exuded elegance, with all the things that would remind us of past glamour. In addition, throughout the process, Neah co-ordinated well with the event planner we appointed. I am a well travelled professional with particular taste, and generally demand all with excellence...difficult for me to give a "full score" to any service...but in this - it was well earned. The event was last week - and along with the usual 'congratulations' and 'lovely event ' comments one normally receives- i continue to hear from our friends and guests about the venue , the food, and the service. Well done - Neah, and team Windsor Arms. -
Ari S. Sent on 29/11/2023
Fantastic Wedding Reception - September 2023
Amazing venue, great food (especially the cocktail hours), and phenomenal speed of service to our guests. We had our wedding reception this September 2023 (120 guests, 13 tables), and this was a top of the line experience. Neah and the events team really took care of us. Bridal suite was also large and stunning. New chef and wait staff were on point! -
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![Nicole]()
Nicole T. Sent on 17/11/2021Beautiful space, awful service
We had our wedding ceremony and reception at the Windsor Arms Hotel, we chose this venue because of the beautiful character of the space, it's luxurious details, and the overall ambiance. Little did we know that while our wedding was enchanting, the whole experience was marred by the awful service of their staff. The catering staff day-of were fine enough. However, the entire during of the planning leading up to the wedding day was filled with roadblocks and disagreements/miscommunications. They up-sold a lot of perks up front like saying that we would have access to two suites from the start of the wedding day for getting ready and storing our things, but later they said 'no we did not say that'. Our package included 7 hours of open bar time and we wanted to move it up by one hour, but they wouldn't let us so we ended up with just 6 hours of bar service. They promised the bar service would not be slow, but they only provided 1 bar tender for a 100+ person wedding. They said our guests could have 20% off room bookings, but later said this was only for the more expensive rooms not the basic rooms. Just one after another of misleading things that they promised us up front but never delivered, and when we raised these concerns the hotel manager was not accommodating whatsoever. They also treated our vendors poorly, when they got the wrong meals they said "this is what you get". All in all, beware, they paint a rosy picture here but it's like pulling teeth to get anything from them - I'd stay away if you can, but if you really want to book this venue for the look BE WARNED, and ask for EVERYTHING to be written into the contract! -
![Yang]()
Yang S. Sent on 16/03/2021Incredible venue, delicious food, indispensable service
I'll be honest, I'm a cynical guy. I expected a lot of hard work, conflicts, and stress to come my way throughout the wedding planning process.
The exact opposite happened. My wedding experience, including the planning, turned out to be wonderful, in large part thanks to the Windsor Arms Hotel.
My wedding went off without a single hitch. The space is gorgeous, classy, and filled to the brim with luxury. We had a small wedding with only 30 guests but the normally 150-person capacity Courtyard Ballroom was arranged into a beautiful and intimate space. The customized menu was exquisite and the desserts divine. The staff was extremely courteous and accommodating. All our guests' needs were catered to. We very much appreciated having the Sultan Room for hair/makeup and the adjoining Sultan Suite for few moments of respite.
For me, the critical feature of our Windsor Arms Hotel wedding was our coordinator Mateus. He was clear, professional, and accommodating from our very first meeting through to the follow up emails weeks after our wedding, Mateus took care of every detail big or small. He arranged the space according to our needs, coordinated our menu with the chef, and even accommodated a last minute request to move a piano into the ballroom. Mateus helped us navigate the health guidelines for our wedding (Fall 2020) and helped us give our guests a safe and enjoyable experience. All this coordination and planning was done in a three week period. I'm still awestruck that we were able to pull off a wedding in downtown Toronto within such a short time frame and with so little stress. We couldn't have done it without Mateus. A Windsor Arms Hotel wedding is truly an all-inclusive experience. Mateus made sure of that.
So I didn't experience any of the stress I expected. Instead, I had a wonderful time, even in the planning phase. Thank you Mateus and the Windsor Arms Hotel. -
![Elle]()
Elle B. Sent on 25/02/2021Beautiful Venue but Poor Service
The Windsor Arms is truly one of the most beautiful spots in Toronto. It’s regal decor is unlike anything I have ever seen and I knew I wanted to get married there within the first few minutes of our tour.
My wedding was the best day of my life. The Windsor Arm’s food is delicious, our wedding suite was beautiful and the entire evening moved very smoothly. In our suite, The Windsor Arms treated us with champagne, desserts I recognized from their high tea menu and a personal note hand-written by our account rep.
However, working with the Windsor Arms was stressful in the month leading up to our wedding - there were a number of miscommunications and misunderstandings with the Windsor Arms which resulted in heated conversations and ultimately, additional fees that I wish we were informed about sooner. Additionally, I met with the venue owner in person 10 days before our wedding. He was rude, critical of the requests my wedding coordinator had made and brushed aside my concerns. I left the meeting in tears feeling disrespected and bullied.
Ultimately, everything worked. However, the short comings of the client service cannot go unmentioned.Windsor Arms Hotel's reply:
Dear Elle,
Thank you for taking the time to share your experience. It was heartwarming to hear your comments about our venue and the culinary experience we provided. I’m delighted that we were able to be part of making your wedding “the best day of your life” - absolutely, and on behalf of my team, that was our intention, so I’m thrilled that we’ve succeeded there. And thank you again for allowing us the opportunity to be your venue of choice for this, once in a lifetime, occasion.
With regards to your comment about the stressful month that preceded this special day, please allow me to apologize and perhaps as well, offer some context. At your request, I was very happy to meet with you and to try and assist to the best of my abilities with your last minute additional requests. As you know, it was our aim to provide the exact experience you had envisioned, regardless of when all and any requests were received. Unfortunately, these last minute requests came at a cost that we had to incur and thus it was necessary that we ask that you assist, at least partially, in offsetting our additional expense in order to realize your ultimate vision for your wedding. I appreciate your understanding in this matter. And once again, I am so happy to hear the evening turned out beautifully. And thank you for your words of gratitude regarding the Champagne and desserts that we provided for you to enjoy in your suite. Again, it is always our goal to tend to all and every detail in order to make dreams come true at the Windsor Arms.
I hope you’ll continue to celebrate life’s great milestones with us. It would be our pleasure to be of service to you again in the future.
Please accept my warmest congratulations and I wish you and Louis a lifetime of happiness together.
Yours truly,
George Friedmann
President, Windsor Arms Hotel
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