Reviews for Oakview Terrace Reception Centre
Oakview Terrace Reception Centre
Richmond Hill, Ontario4.4 out of 5 rating, 24 reviews
4.4
24 reviews
Reviews
4.4 out of 5 rating
24 reviews
4.4 Good
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Quality of service 4.4 out of 5 rating
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Response time 4.5 out of 5 rating
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Professionalism 4.4 out of 5 rating
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Value 4.4 out of 5 rating
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Flexibility 4.2 out of 5 rating
75%
Recommended by couples
Awards
24
+22
User photos
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Featured
Andrea Sent on 06/07/20225 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Truly a Hidden Gem
We had our wedding at Oakview Terrace last week and it was the most wonderful experience! The venue manager, May, was a dream to work with. She was absolutely amazing, very accommodating, and went above and beyond to ensure that our wedding day would go smoothly. We didn't have a wedding planner, so May took extra care to make sure everything was coordinated. We had a traditional Chinese menu and the food was delicious. The staff were all very kind and helped whenever they could. The bartenders were awesome. The venue itself is the perfect combination of cute and elegance, which is why we wanted to have our wedding here. Having the chapel, reception hall and garden all in once place just made things so much easier. The heart shaped pond/lake added so much beauty to the venue as well. Everything just worked out so well. All the guests were surprised by how beautiful the place is as none of them had heard about Oakview Terrace before. This place is truly a hidden gem. I would recommend this venue, and May, to everyone.-
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+5 Photos
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Quality of service
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Christie L. Sent on 10/06/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
May and her team gave my husband and I our dream wedding
When searching for a venue, we wanted to find somewhere close to the city with views of nature and water, windows that allowed natural lighting indoors, and also served a full 10-course Chinese dinner. Oakville Terrace checked all these boxes and we were completely blown away at our first meeting by the breathtakingly beautiful, gorgeous, and well-maintained buildings and grounds. Pictures just don't do it justice. It was also the perfect size for our wedding of 90 guests. The number one compliment I heard among our families and friends was how stunning the venue is. Even my uncle who normally has very little to say is still bringing up how much he loved the venue at our weekly family dinner.
What I loved most about working with May and Denver was that they were straight to the point, completely transparent regarding pricing, and flexible with our requests. At every step, whether it was during our in-person meetings or over email, it truly felt like they were on our team and committed to helping us achieve what we wanted. We never felt pressured into things we didn't need and May made great recommendations that fit our vision. As we didn't have a wedding planner or decor team, May's experience and guidance was invaluable to us and knowing she would be there on our wedding day filled me with reassurance that our day would go smoothly.
On the day of our wedding, we were completely in awe of the set-up and decor done by May and her team. It was so much better than anything we could've come up with on our own. During our tea ceremony, May led us and our family members and conducted a heartwarming ceremony that we will cherish forever. As both sides of our families were not totally sure on customs, May's guidance prior and during the ceremony was of great help.
For the rest of the day, everything stayed on schedule and the food was amazing! May and the servers were absolutely wonderful and checked on us often, making sure our glasses were full. As my husband and I didn't get much time to actually sit and eat, we asked them to not clear our plates so we could at least try everything or pack it home. I really appreciate that they listened and always waited until we were back at the table to ask how we were doing and if we were finished.
All-in-all, we had such an amazing day and we credit a significant portion to May and the Oakville Terrace team. They not only met our expectations but exceeded them all. It was truly everything we dreamed of and more. May is such a genuine and lovely person and I can't wait for our paths to cross again.
Choose Oakville Terrace if you want a special place with great people, you won't regret it! ♡-
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+13 Photos
Oakview Terrace Reception Centre's reply:
Hi Christie & Kent,
We are more than happy to be part of your wedding! Thanks for your trust! You both are amazing! It was a BIG pleasure working together with you for a successful wedding! Looking forward to seeing you again soon! Welcome back to host your baby shower, anniversary or any family events! -
Quality of service
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Tanya Sent on 08/09/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
our first choice - and the most perfect wedding
its amazing that this was our first choice and even after seeing other venues this was still #1 for us - beautiful garden venue, intimate chapel for ceremony, modern upgrades in the reception hall, delicious food, the staff were very friendly and accommodating. the bridal suite was super spacious and handy, we are so glad we chose this venue for our wedding day! oakview staff really went the extra mile to make sure our event went without a hitch and everyone had a magical evening :) thank you !!!!! -
Quality of service
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Upset G. Sent on 20/06/20221.8 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 3.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
I did recommend this venue, NEVER again!
New owners need to step up their game. The grounds were left to grow over with weeds, not ideal for photos! Dinner service, very slow, unorganized - if you order a vegetarian meal, be prepared to eat alone. This meal was served first at the table and was a good 15-20 minutes before the rest of the table was served - this was for all courses! Service is unprofessional - plates were removed from the table before guest were finished. They didn’t even ask if you were done. Served coffee by picking up your cup with their hand over the cup and all fingers around the brim. I don’t want to drink where your fingers have been! Very unorganized while serving dinner - at times there were 8 serve staff buzzing around the table and an average of 3 people handled your plate in front of your before it was placed. If felt like “dinner and a show” - a comedy horror! -
Quality of service
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Taleen Sent on 02/12/20211.6 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 2.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Great food & grounds, but very disappointing service!
The scenery/grounds are beautiful, and Chef Raj's food is absolutely delicious. Unfortunately, everything else was a bust. Original coordinators Alessia and Grace suddenly disappeared at the end of July, leaving the new coordinator May with an empty file and none of our details a month before our wedding. The new coordinator May had good intentions but ultimately did not deliver on the quality of service we expected. On the day of, service of waitstaff was awful - inexperienced waitstaff misled our guests to think we had a mini bar instead of the open bar, didn't know how to serve basic drinks, and then butchered our wedding cake into tiny squares of frosting or cake. Tried addressing our concerns and asked for some sort of compensation, at least for the open bar, but they refused to take any responsibility and blamed it on our planners. Disrespectful and unprofessional! I would not recommend until a complete staff update. -
Quality of service
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Jennifer C. Sent on 14/06/20214.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything we could have hoped for! Perfect ceremony!
We just had our wedding ceremony last week. Before we planned to have our ceremony and reception on the same day. However, due to covid restrictions, we decided to only have the ceremony this year and have the reception next year to accommodate more guests. Our venue coordinators, Grace and Alessia, were very accommodating and allowed us to make the final decision only two weeks before our wedding date. Then, 5 days before the wedding, the government opened up the restrictions so we could have 50ppl for the ceremony instead of 10ppl. Oakview allowed us to make last minute changes to our guest list and ceremony setup to accommodate 50ppl so we could have the ceremony that we wanted.
Throughout the planning process, they made sure to constantly update us on government restrictions and provided us with alternative options from what they were allowed to provide. Both of them were very quick to respond to our emails and many questions that we had during our wedding planning process. On the day of the wedding, both Grace and Alessia were there to help out and make sure everything we asked for was setup according to plan. The ceremony couldn’t have been more perfect we really look forward to having the reception there next year! -
Quality of service
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Eugenie L. Sent on 23/01/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful service from start to end
We really enjoyed hosting our wedding at Oakview Terrace. The grounds are absolutely gorgeous in the summer and many of our guests had lots of compliments about the grounds. We mainly picked OT for the adorable chapel where we got married. It's so picturesque and beautiful! We did appreciate the affordability of the catering as well. Definitely better priced than some other venues which gouge you for all of your cash. They were flexible in making sure we were able to afford our package. Sylvia was wonderful from start to end. She was attentive to every detail and made us feel secure that we weren't going to get scammed into paying surprise fees either. Overall, we loved having our wedding at this venue. Thank you, Oakview Terrace! -
Quality of service
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John Z. Sent on 15/06/20194.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Beautiful Ceremony and Reception Venue
Set in a remote part of Richmond Hill, overlooking a big pond. This place is not very well known to many. There's a beautiful well maintained garden and the Chapel is right next to the reception hall. Food was not mindblowing but it was quite good, especially the Hors d'Oeuvres. Dining hall was not very big but easily accommodated 125 guests. Our contact, Sylvia, also coordinated many of the items during wedding day to make sure things went smoothly. They recently had a make-over and also includes Chiavari Chairs. Overall, a great venue and offers the option to have both Ceremony and Reception at the same place. Would definitely recommend! -
Quality of service
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Lisa W. Sent on 28/08/20184.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Beautiful venue for intimate wedding ceremony
Beautiful location and wedding chapel -- we loved it and our guests loved it too! Sylvia responded quickly to our emails and was very kind and helpful in guiding us through our wedding ceremony. Definitely would recommend to anyone looking for a venue that can host 100-150 people, is sheltered but feels almost like outdoors, and has that rustic feel. -
Quality of service
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Joyce B. Sent on 29/08/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Day
I just had my engagement party in here and it was nothing but perfect. I especially love the chapel and would recommend to my friends. I also think I would have my wedding here in the near future as well. -
Quality of service
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