Amy P. Sent on 25/11/2019
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Quality of service
1.0 out of 5 rating
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Response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
4.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Not Happy At All
Unfortunately, this is the only wedding vendor we cannot give a five stair review to. We hired dancers from Hips Don't Lie to perform at our wedding and although the performance went well, they showed up 40 minutes late. It was incredibly insulting to us given that the contract we signed was so specific about how the dancers would not wait around if called earlier than needed. The contract stated that if the dancers were required to start even 5 minutes later than agreed, the performance would be cut short. We were respectful enough to give them the real time they were needed. We also paid them on time, paid for their parking and provided a private dressing room with a locked door; all of which was specified in the contract. Them showing up late, meant we had to pay our photographer overtime and it meant serving the late night food station an hour later than scheduled. There was absolutely no mutual respect here and if I ever need to hire live entertainment again, I will not be using this company.
Unfortunately, this is the only wedding vendor we cannot give a five stair review to. We hired dancers from Hips Don't Lie to perform at our wedding and although the performance went well, they showed up 40 minutes late. It was incredibly insulting to us given that the contract we signed was so specific about how the dancers would not wait around if called earlier than needed. The contract stated that if the dancers were required to start even 5 minutes later than agreed, the performance would be cut short. We were respectful enough to give them the real time they were needed. We also paid them on time, paid for their parking and provided a private dressing room with a locked door; all of which was specified in the contract. Them showing up late, meant we had to pay our photographer overtime and it meant serving the late night food station an hour later than scheduled. There was absolutely no mutual respect here and if I ever need to hire live entertainment again, I will not be using this company.
Hips Don't Lie Dance Company's reply:
We are sorry you feel that way, however, there are some things we simply can't control. The Gardner expressway was closed due to an accident and two dancers were at your event on time and warned you that the remaining two are stalk on the Highway. They could have proceeded with a show and we would have given you the Remaining balance back. But it was your decision to wait for 40 minutes.